When the stakes are high and failure is not an option, it's imperative that training be done right at every level. Successfully trained employees are better equipped to manage and mitigate risk, and their knowledge can often mean the difference between a minor incident and a full-blown emergency.
Developing a training strategy and program that gives employees the right level of preparedness to excel in challenging situations is a key requirement. Working with the right training partner — one that has extensive experience training in high consequence environments — increases your chances of success. RPS helped raise the standards for training in high-consequence environments in industries and sectors such as health care, energy, automotive services, financial services, government and military.
RPS defines high-consequence training as the implementation of processes, tools and programs that instruct individuals and organizations on how to prevent or minimize disruption and manage risk. These best practices lead to increased competency, sharper decision-making skills, improved safety and increased protection of the bottom line.
Whether it's a utility company preparing for a major weather-related event, an oil and gas company readying workers for offshore survival, a health care organization training emergency room staff in group emotional intelligence or a financial institution ensuring regulatory compliance — high-consequence training delivers the best outcomes when it is immersive, realistic and repetitive. Practice makes perfect.
In the end, effective training for high-consequence environments helps organizations create a concrete process for how to handle events that they can anticipate and events they have yet to experience.
Organizations that operate in high-consequence environments:
- Express significant business concern with managing, mitigating or eliminating risk
- Have process or technical complexities that resist simplification
- Focus on safety and regulatory/compliance standards as required by operating environments
- Highly value industry/domain expertise
Organizational risk can apply to any type of job field where the result of the task at hand has a measurable effect, direct or indirect, on an organization's continued ability to survive and prosper in its market. Employees need to be trained to manage potential risks so they can succeed in overcoming the challenges that arise in a high-stakes environment.
In addition, organizations must closely manage or eliminate unwanted variability. Unwanted variance can result in disaster when consistency and predictability are required for success. This focus on "controlling" risk and variability is why strong processes and procedures are so important and strictly adhered to. In most high-consequence environments, there are regulations and compliance standards that are vital to the organization's success.
To design an effective high-consequence training program, organizations need to:
- Ensure content is accurate, relevant and consistent across the organization
- Find the right balance between effective and efficient training
- Consider a design that’s transferable and applicable
- Understand the multigenerational workforce