Automotive Services

Automotive Training Solutions

Today’s automotive industry requires highly trained technicians and knowledgeable, proactive sales staff who can deliver on customers’ evolving expectations.

RPS’ automotive training experts design, deliver and manage technical and nontechnical training programs for original equipment manufacturers and aftermarket companies. RPS has delivered millions of hours of automotive training — including product launch training for over 600 new car launches. RPS works with clients to identify the right mix of cost-effective training programs, delivering everything from live training sessions to virtual classroom e-training.

Our global automotive training solutions help dealerships increase short-term sales, long-term customer retention and profitability.

OUR AUTOMOTIVE TRAINING SOLUTIONS INCLUDE:

  • Training design, classroom material development (instructor-led training and e-learning (web-based training (WBT), mobile, virtual classroom or video on demand)
  • Training delivery (including workshops and drive activities)
  • Learning management systems
  • Training support and administration
  • vTraining evaluation and post-training quality control
  • Worldwide Train the Trainer capabilities to train and prepare your trainers so they can deliver best-in-class training in their home markets
  • Event planning and logistics

USING CREATIVE SOLUTIONS TO SOLVE UNIQUE CUSTOMER CHALLENGES

RPS has brought Virtual Classroom Training (VCT) to the cutting edge by providing interactive training, streamed live and directly to learners. Live VCT combines the best attributes of instructor-based classroom training and online automotive training. Learners have direct access to communicate with the trainer via a message board functionality that is responded to instantly.

AUTOMOTIVE TECHNICIAN TRAINING

Technician proficiency has a significant impact on customer satisfaction and retention. The amount of time they spend in the service bay each day diagnosing and repairing vehicles influences the profitability of dealerships. Today’s quickly evolving automotive market — with increasingly complex technologies and regulations — requires ongoing upgrade of technicians’ knowledge and skills. We train automotive repair personnel to troubleshoot, diagnose and repair the latest vehicle models using instructor-led training with hands-on activities and one-on-one support through assembly line ramp-up.

Raytheon Automotive Technical Curriculum

The Raytheon Automotive Technical Curriculum features an adaptive learning approach that targets the needs of service technicians from entry level up through intermediate and advanced levels. Our curriculum combines computer-based training with traditional instructor-led training to deliver the right kind of training at the right time to meet technician’s learning needs. Placement assessment tests enable experienced technicians to “test out” of certain course components by demonstrating their knowledge and/or skills via completion of online tests. The Raytheon Automotive Technical Curriculum is an award-winning approach proven effective in training more than 80,000 technicians.

The Raytheon Automotive Technical Curriculum provides training in nine areas addressing the primary needs of the aftermarket

  • Fundamentals
  • Safety
  • Brakes
  • HVAC
  • Steering and suspension
  • Electrical
  • Engine controls
  • Engine mechanical
  • Transmission and driveline
  • Diesel
  • Nontechnical

RPS is an ASE-certified Continuing Automotive Service Education (CASE) provider. CASE is a voluntary ASE certification program for training entities providing continuing education to working automotive service technicians. The Raytheon Automotive Technical Curriculum aligns its technical curriculum with ASE Education Foundation standards and objectives.

AUTOMOTIVE PRODUCT LAUNCH TRAINING

The successful launch of a new vehicle is crucial to dealership sales training. Our launch experts develop end-to-end, business-focused training programs that ensure sales teams and technicians are fully prepared to support your sales and customer-support objectives.

Controlled and consistent product launches are increasingly important to succeed in the market and will, to a high degree, determine sales figures. A centralized launch approach, which can reduce costs by up to 30 percent, allows for the implementation of one set of standards and consistent marketing messages across all markets, so that brand loyalty is strengthened and a high quality of training is guaranteed.

We offer a wide array of sales launch services to help you maintain control, reduce costs and create the right emotional bond with the new vehicle.

 

AUTOMOTIVE SALES TRAINING

It is imperative for today’s retail organizations to maintain quality and consistency in automotive sales programs despite a high turnover rate among sales teams. Our automotive sales experts prepare your sales representatives for a successful sales transaction by developing sales skills, product knowledge and brand loyalty. We know that a successful sales team requires more than training selling skills. They must demonstrate a passion for the brand, reinforcing marketing messages and exhibiting comprehensive product knowledge.

We use a blend of highly targeted and compelling content, training delivery and technology to provide creative auto sales training programs to ensure your consultants become top-producing sales professionals.

Automotive Aftersales Training – Nontechnical

RPS maximizes the profitability of our customers’ aftersales organization with tailored customer care, automotive sales and aftersales training programs for all staffers. Our programs align with each client's unique corporate identity and aftersales processes.

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