Training Evaluation and Measurement
Measuring the success of a training program is more than just a question of testing the competency of learners as they finish individual courses. Organizations must evaluate their program’s health at every level, from the performance of individual instructors to the overall business impact.
Our experienced evaluation team offers an end-to-end assessment of the health of a training program. Working closely with client stakeholders and our in-house curriculum team, we establish metrics at four different levels to judge the program’s operational success, learner engagement and competency. We also measure the impact training has had on learners’ day-to-day work lives and assess performance metrics to determine the program’s overall success in meeting strategic business objectives.
THE STRATEGIC PURPOSE OF TRAINING IMPACT MEASUREMENT
Training program evaluation allows us to analyze results on an ongoing basis and identify areas where we may be able to improve, either through tactical operational changes or a formal Raytheon Six Sigma™ improvement program.
RPS evaluates the success of the learning solutions we provide by regularly monitoring course uptake, including learner hours and blend. This helps us ensure that we are meeting our tactical course commitments, measured against established solution metrics. Here, the emphasis is on monitoring both learner performance — how successful they are in gaining competency — and learner satisfaction — how they rated the learning experience. This process enables course leaders to isolate and address any areas of concern. RPS also monitors business performance against mission-critical key performance indicators. We take high-level — even global — business metrics from our customers and use advanced analytics to identify relationships with the training program. This in-depth analysis is central to our ability to deliver and refine training programs that are tied to our customers’ missions. RPS measures overall learning impact using Kirkpatrick’s Levels 1–4 and even Level 5, Return on Investment. Whether using paper-based Level 1 learner satisfaction surveys, sophisticated online knowledge assessment systems, workplace competency measurement or business results analysis, RPS ensures customers can track and drive success at every level of engagement.
Raytheon Six Sigma is a trademark of Raytheon Company.