Technical Services

Technical Services

RPS provides innovative training solutions for the repair and maintenance of equipment, vehicles and machinery for markets with rapid product and technology life cycles. Our customers achieve greater availability of their products and increase customer satisfaction through efficient service and immediate problem resolution. Our expertise in technical training spans industries including automotive, utilities, government, manufacturing and technology and communications.

Field Service Technicians & Technical Support Training

We use technology and performance analytics to assess, train and certify learners on technical proficiencies, from maintaining vehicles and equipment already deployed to preparing technicians for launches through new product training. RPS ensures that every learner, at every step of the diagnostic and repair process, is fully trained and able to meet exacting standards. We align learning with your key business objectives and ensure our technical training maximises your customers’ satisfaction and loyalty.

The RPS team offers training expertise for technical and non-technical services, sales and parts, using the most current learning media (e.g., tablets, smartphones, performance support objects, 3D modelling) to best meet your evolving needs.

  • A systems-based approach that ensures training solutions deliver measurable business results
  • Expertise gained from providing technical training for the world’s leading companies across a variety of high-consequence industries
  • A flexible business model supporting incremental and transformational approaches to change
  • Automotive market expertise; deep knowledge of dealer and aftermarket operations
  • Using existing Learning Management Systems or providing a purpose-built LMS to address complex business rules, multi-branding and multi-language requirements scalable for a geographically dispersed workforce
  • More than 1,000 staff members globally dedicated to providing training support services including vehicle repair and maintenance, subject matter experts and instructional systems designers
  • In-house graphics/audio/visual development and curriculum analysis

Related Links

Automotive

Pharmaceutical

Technology & Communications

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