Performance Analytics

Performance Analytics

TURNING DATA INTO LEARNING THAT DRIVES GREATER PERFORMANCE

Performance Analytics uses business data and leading indicators to improve business performance by developing learning solutions that are more targeted, personalised and agile. We combine performance data (e.g., business key performance indicators (KPIs), tasks) and workforce data (e.g., hiring, retention) with learning data to ensure a strong link between learning and business outcomes.

THE BENEFITS OF MOVING TO PERFORMANCE ANALYTICS

We shift the analysis toward a more comprehensive view of performance issues and opportunities. By bridging the gap between current workforce capabilities and strategic goals, Performance Analytics identifies root causes for low performance and provides insights to help define new, targeted learning interventions learning to address present and future performance gaps.

A PROCESS FOR SUCCESS

By identifying patterns, performance issues, strategic needs, workforce challenges and outliers in customers’ data, we provide your organisation with a tailored plan, detailing specific initiatives that will drive learning strategy and tactics for the short and long term.

Figure 1

INCREASE CUSTOMER SATISFACTION AND DRIVE BUSINESS GROWTH

Companies that use data in real time to make business decisions gain competitive advantage. RPS is at the forefront of the learning industry in using performance, workflow and learning data to design and deploy learning solutions that allow your organisation to make smarter decisions and improve business processes that deliver measurable impact. Our real-world customer case studies — with demonstrated performance improvements — show:

  • Learning focus is better aligned with business critical imperatives
  • An accelerated time to proficiency
  • An improved ability to troubleshoot and repair products properly the first time
  • Improved customer service satisfaction
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Power of Performance Analytics

 

Related Links

Performance Innovation

Leadership Development

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