Flex Learner Support and Administration
Scalable services for high-quality training events
Raytheon Professional Services (RPS) has decades of experience providing end-to-end training support services that include learning management system (LMS) administration, instructor scheduling, delivery planning, classroom logistics, inventory management and help-desk service support in 34 languages.
Our Training Support Services (TSS) team provides a comprehensive range of services for streamlined training administration and learner support, including
- LMS management
- Class scheduling and management
- Event logistics and fulfillment
- Day-to-day learner support
- Strategic consultancy
For live training sessions and other events, we offer a comprehensive, end-to-end logistics service that covers the venue; classroom setup and breakdown; catering; materials production and distribution; tools and equipment inventory management; attendance reports; and timetable management
Our TSS centres are strategically located around the world to provide 24/7 support for your learners. RPS also maintains full-service inbound and outbound centres focused on training delivery, supporting instructor-led, web-based and virtual classroom training in 34 languages via telephone, email, fax and web chat. These centres are globally integrated through ticketing and call management platforms, automatically routing inbound communications to the appropriate representatives based on language, client or subject matter expertise. Every communication is tracked and reported from initial contact through resolution, resulting in a service centre network that enables consistent service quality, centralised reporting, service-level agreement (SLA) management and reduced learner support costs.
MANAGING TRAINING ADMINISTRATION
Our LMS administration experience includes SumTotal, Cornerstone, SAP, Saba, Docent, Plateau and Moodle/Totara, and extends to proprietary learning systems.
RPS' Workflow Manager System (WMS) is our unique, web-based global request management tool specifically designed to receive, manage and report on all aspects of training administration services, giving RPS the ability to:
- Maintain process standardisation
- Track and monitor requests
- Improve response and resolution times
- Maximise efficiency and optimise staffing models
- Capture critical performance metrics and client-specific SLAs
RPS delivers superior quality of service that leads to measurable results for our customers, including:
- Reduced costs by greater than 65 percent
- Standardised processes across 40 global sites and eight business units
- Increased throughput by 20 percent
- Significantly increased compliance rate of state qualifications
- Consistently met and/or exceeded all SLAs
RESOURCE PRESENCE AND SCALABILITY
Our global LMS administration team is located throughout North America, Europe and Asia Pacific, allowing us to easily scale to meet the needs of our clients and provide low-cost training administration services.
Our award-winning Barcelona service centre was named "Best Multilingual Support Centre" globally by the International Customer Management Institute on May 5, 2016.