Raytheon Company: Technology Today


	2009 Issue 2

Mission Support
Customers can't leave home without it.

Enabling our customers to accomplish their mission objectives with complete confidence is what Raytheon is determined to nurture and grow. As Mission Support partners, our customers depend upon us for solutions — whether they are members of the armed forces, the international community or homeland security industry. We want to be able to accurately predict our customers' needs, sense potential problems and proactively respond with the right solutions. It is Raytheon's goal to deliver a high level of Mission Assurance through Mission Support.

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Additional Features:

Air Traffic Control Optimum Training Solution (ATCOTS)

Under the ATCOTS program, the Federal Aviation Administration (FAA) and Raytheon are responsible for ensuring that air traffic control specialists continue to provide the flying public with the high level of safety and professionalism it currently enjoys.

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Neutral Buoyancy Lab's 46% Oxygen

Raytheon supports facilities and operations for astronaut training at NASA's Johnson Space Center (JSC) and Sonny Carter Training Facility in Houston. Under the JSC contract, Raytheon Technical Services Company (RTSC) provides subcontractor management and engineering support for training conducted in NASA's Neutral Buoyancy Lab (NBL).

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Bottom of the World Satellite Coverage

With just six hours of satellite coverage for high-speed data transmission, researchers at the South Pole have had a limited window of opportunity for transmitting their data. With more advanced technologies comes a need for increased functionality and more data capacity. During the past two years, Raytheon Polar Services and its partners have been building a new South Pole satellite communications system to meet this need.

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F-16 Smart Display – Keeping the Viper Relevant Through 2025

It has often been a safe assumption that an original equipment manufacturer will provide long-term support for that equipment — but now the game is changing. One example of this change is Raytheon's addition of new avionics to existing older aircraft, adopting a form-fit replacement methodology on platforms not originally built by Raytheon.

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The Technology Drivers of Warfighter FOCUS

One of the most important missions of the U.S. Army is maintaining readiness for war. This can only be achieved by providing warfighters with the most thorough and realistic training possible. Raytheon is supporting this mission through the Warfighter Field Operations Customer Support (FOCUS) program, providing the training support needed for mission effectiveness.

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Innovative Mission Support Models

Mission Support has multiple definitions, from the traditional — providing support to products built by your company — to the larger scale of providing support to other companies' products. At Raytheon, Mission Support is more than product support. Raytheon enables its customers' mission success by partnering with them to predict needs, sense potential problems, and proactively respond with integrated solutions, delivering technology and support that enable them to complete their objectives with absolute confidence.

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Customized Engineering & Depot Support (CEDS) Capability Overview

Raytheon Technical Services Company's (RTSC) Customized Engineering and Depot Support (CEDS) business area is a unique Mission Support center made up of highly skilled, solution-oriented, diverse engineers who represent a wide variety of capabilities and services not typically bundled together.

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Message from
Mark E. Russell

Raytheon is a leader in providing Mission Support through affordable, integrated and responsive solutions spanning the entire mission life cycle around the globe. We take pride in supplying our customers with systems and solutions to ensure performance on all seven continents.

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Editor's Note

When we think about Mission Support, we often think about providing maintenance and support for the products and services we provide our customers. But it's much more than that. For Raytheon, it means giving our customers confidence — knowing that we'll deliver the right solutions whenever and wherever they need it. Beyond that, it means being able to predict our customer's needs, sense potential problems and proactively respond with the best possible solutions throughout the life cycle of the mission.

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Vice President
Mark E. Russell

Managing Editor
Lee Ann Sousa

Senior Editors
Donna Acott
Tom Georgon
Kevin J. Wynn

Art Director
Debra Graham

Photography
Don Bernstein
Ronald Bramel
Rob Carlson
Armando Castillo
Brad Hines
Kathy Minette
Dan Plumpton
Bob Tures

Web Developer
Joseph F. Walch IV

Publication Coordinator
Dolores Priest

Contributors
Fran Brophy
John Cacciatore
John Clemons
Ralph Folkerts
Sharon Stein

Technology Today is published quarterly by the Office of Engineering, Technology and Mission Assurance