Enabling our customers to accomplish
their mission objectives with complete
confidence is what Raytheon is determined
to nurture and grow. As Mission
Support partners, our customers depend
upon us for solutions — whether they are
members of the armed forces, the international
community or homeland security
industry. We want to be able to accurately
predict our customers' needs, sense potential
problems and proactively respond with
the right solutions. It is Raytheon's goal to
deliver a high level of Mission Assurance
through Mission Support.
Simply put, Mission Support is ensuring that
our customers have products, systems and
capabilities whenever and wherever they
need them.
Because budgets will be tightening in
the years ahead, our customers are now demanding that the contractor community
perform while balancing capability risk. How
will these new expectations affect Raytheon
and our ability to provide world-class customer
service? It means that we're going to
have to adapt. And the way we'll adapt is
through innovating in technology, managing
people and providing services.
Technology
Over the years, Raytheon has provided an
array of innovative solutions that have led to
greater efficiency and greater savings for
our customers. Culturally, it is rooted in the
way we do business to nurture innovation.
Technological innovations will help sustain
Raytheon in the Mission Support industry
through the next decade for one simple
reason: Technology makes lifecycle support
and logistics more affordable for our customers.
In turn, our customers won't have
to make as many difficult tradeoffs between readiness and modernization. By applying
first-class technology solutions to the life
cycle of products, we are establishing a new
level of performance for our customers.
Mission Support services are often
considered the low end of the engineering
technology spectrum. It's really quite the
opposite. If anyone has ever tried to "fix"
someone else's software code, one can
quickly realize that reverse engineering any
design can be often more difficult than
starting over. As a real-world example,
Raytheon is in the process of dismantling a
number of SS-24/25 missile systems at
Votkinsk, Russia. Most missile weapon
systems aren't designed to be taken apart
safely. Raytheon had to design and
engineer — using the most cutting-edge
technology — a process to safely dismantle
a missile that was never designed to be
taken apart. Further, the weapon is being
dismantled in an environmentally clean manner and consuming the least amount
of manpower. Be aware, technology is
often not always obvious when applied
to Mission Support.
People
Raytheon's Mission Support workforce is a
highly skilled, solution-oriented cadre of
engineers. It has a diverse set of competencies
and is tuned in to understand the
customers' needs. Many of our Mission
Support roles require Raytheon personnel
to work on deployed systems alongside our
warfighting customer. Whenever and
wherever our systems support is needed,
Raytheon field support representatives are
there. Several notable programs such as
Patriot, SMART-T, EPLRS, F-15/18 radar
systems and Bradley TOWs are examples of
our customers' reliance upon Raytheon's
global support. In what other field in Raytheon
can you work and live in unique places like
the Ukraine, Egypt, Japan, Afghanistan or the
UAE? When you talk to these professionals,
you quickly realize they never have a dull
day and have a high daily job satisfaction
quotient because they make a difference.
For years, Raytheon has been providing
Mission Support services on every continent
to a wide array of customers — from the
U.S. Department of Homeland Security to
the National Science Foundation to the
Department of Defense. Closer to the
homeland, much of Raytheon Mission
Support is conducted at the original plant
where the product was first engineered or
produced and has been returned for an
upgrade or refurbishment. And, if thinking
about it a bit longer, Mission Support for any
product actually starts at the beginning of
the design process to ensure sustainability.
It is no secret that with our dedicated team
and its breadth of experience we ensure our
systems are always ready.
Services
When it comes to Mission Support, Raytheon
is platform-agnostic because in many situations
we are not the original equipment
manufacturer. Because our expertise is in
designing, developing and integrating systems,
we're not tied to specific platforms
but can act as an "honest broker" for our
customers when developing solutions to
complex problems. Being the honest broker is only part of our services offering. We are
also constantly looking at how to improve
processes and add value. Our strong Raytheon
Six Sigma™ and IDEA programs — to name
just a couple — ensure that the status quo,
or "incumbentitis," doesn't become part of
our way of doing business, and we constantly
seek areas for improvement — innovation,
speed, agile execution and growth.
In This Issue In this issue of Technology Today, we highlight
several products and programs that are
just a few examples of Raytheon's Mission
Support focus.
Raytheon enables our customers' mission
success by partnering with them to predict
needs, sense potential problems and proactively
respond with integrated solutions.
One application of this approach — cost effective
target simulation — is outlined in
"Innovative Mission Support Models."
Under the ATCOTS program, Raytheon
is working with the Federal Aviation
Administration to help ensure that air traffic
control specialists continue to provide
the flying public with a high level of safety
and professionalism.
On the F-16, Raytheon's Smart Display adds
embedded net-centric processing nodes
that provide the pilot with new capabilities.
These were integrated without changing
platform mechanical or software interfaces.
Raytheon Technical Services Company's
Customized Engineering and Depot
Support business area provides long-term
engineering and depot support for legacy
and new systems.
Raytheon Polar Services is providing Mission
Support to our customer through its work
on building a new South Pole satellite communications
system to meet the need for
increased functionality and increased datatransmission
capacity.
The Raytheon-led Warrior Training Alliance
team is providing Mission Support through
the use of a unique set of information
technology tools created and deployed to
deliver the high level of services and support
the U.S. Army expects for its comprehensive
global training requirements under the
Warfighter FOCUS contract.
Raytheon's support of facilities and
operations for astronaut training at NASA's
Johnson Space Center is discussed in
"Neutral Buoyancy Lab's 46% Oxygen."
A Broad Range of Mission Support Solutions
Raytheon has more than 8,000 programs.
This number represents a very diverse
portfolio. As a result, Raytheon delivers a
broad range of Mission Support solutions to
address our customers' demands for lower
cost, smaller footprint, rapid response and a
greater increase in efficiencies that lead to
better operational readiness. It is worth
restating that the customer doesn't want to
make hard decisions between investing in
Mission Support or modernization. Military
and homeland civil operations are becoming
increasingly more surgical and precise.
Therefore, Mission Support, whether it
is in the form of simple logistics or high-end
engineering, is following the same path.
In this issue of Technology Today, we highlight
several products and programs that are
just a few examples of Raytheon's Mission
Support focus.
