Comprehensive Capabilities Ensure Measurable Performance Improvements
As a global leader in outsourced training services, RPS has demonstrated success across the entire learning value stream.
Our global footprint and scale enable us to rapidly deploy established tools, processes and experience for our clients to accelerate the success of their training solutions.
Featured Case Study
To transform and grow its finance organization, a major aerospace and defense provider relied on RPS to develop and deploy a comprehensive curriculum, tool sets, communication channels and processes. Find out more
Learning solutions must support an organization’s corporate training strategy to be effective. As a learning services provider, we work with you to design a solution that links learning outcomes to your organizational needs and aligns with your strategy. We bring proven tools and methodologies to the tables. These enable the analysis of a businesses’ current situation and design of a smart solution to meet its identified needs.
Any successful training solution must be aligned to the key business and mission objectives. The challenge becomes how to achieve the desired goals by identifying the part or parts of the training value stream to address. Like any complex system, these elements are interdependent. Raytheon brings a total systems approach to solution design that manages these interdependencies and aligns the variables of this complex system.
Curriculum and Content
A properly blended learning solution significantly increases learner satisfaction and reduces overall training costs. To optimally blend our learning solutions, Raytheon employs a patent-pending process and toolset that ensures each learning objective is aligned to an organizational objective and delivered in the most appropriate and cost effective method. During development, Raytheon builds our content objects in modular format to facilitate their seamless reuse and repurpose across multiple delivery formats. The result is an integrated design and development process where content is more rapidly produced, flexibly delivered and optimally blended.
Making the right training available at the right time and in the right format accommodates different learning preferences. Blending multiple delivery formats – both formal and informal, also compresses time to proficiency. As a global leader in training outsourcing, Raytheon’s extensive development expertise and established training delivery technologies accelerate the introduction of blended delivery. The result is a more memorable learner experience and an overall reduction in training costs.
Raytheon’s Service Centers are full-service inbound and outbound centers, specifically focused on training delivery. Support includes instructor-led training, web-based training and virtual classroom training. Our global training centers currently provide learner support in over 25 languages via telephone, email, fax and web chat. They are globally integrated through our ticketing and call management platforms. Inbound communications are automatically routed to the appropriate representatives based on language, client or subject matter expertise. Every communication, inbound or outbound, is tracked and reported from initial contact through successful resolution. The result – a globally integrated service center network that enables consistent service quality, centralized reporting, SLA management and reduced learner support costs.
Event logistics are crucial to any training event’s success. That’s why Raytheon developed best-practice processes and industry-unique tools — to ensure every training event is unique and successful. Raytheon Training Specialists use our workflow-driven training administration platform to address every detail of a training event. Raytheon’s expertise and tools streamline the training administration process, enforce and report client-specific SLA agreements and ensure consistent service quality, whether based in one of our global service centers or co-located with one of our clients. The result is more streamlined training administration that is globally integrated, tightly tracked, more efficient and less costly.
Training Technology Management
Cyber threats to data and infrastructures are rising at alarming rates. As a global leader in the defense, homeland security and government markets, Raytheon has decades of experience in cyber security and information assurance. We built our own advanced learning applications and implemented numerous commercial training program designs. We are a full-services training technology provider with robust, in-house capabilities including software development, implementation and systems integration.
A client’s business, cultural and financial objectives shape how we engage with them to help them achieve their goals. We can apply our deep training process expertise to a selective element of their training value stream to increase efficiency and reduce cost. Or, we can apply our experience with solution design to properly integrate multiple elements of the training value stream to build a more comprehensive, transformational solution. Whether it’s a selective or comprehensive solution, RPS has the knowledge, tools and experience to help our clients achieve their organizational and learning goals.
RPS’ Performance Consulting services help organizations change from the inside out. Our consultants identify the potential locked within a client’s organization. We collaborate with clients to create real, meaningful change at the speed of business. RPS’ performance consultants deliver on the following:
- A rapidly developed, accurate view of the inner workings of an organization
- A highly interactive, proven methodology that engages a client’s organization to identify problem areas and develop and implement solutions
- An analytic, fact-based approach without limitation of more reactive approaches
- Powerful change, with enduring results
- Seasoned, expert insights reflecting a unique combination of academic theory and corporate practice
The Catalyst Engagement is a transformational business encounter that quickly reveals the real workings of an organization. It combines the proven practice of organizational network analysis with the rigor of Raytheon Six Sigma™ to identify an organization’s true leaders, and it equips those leaders to drive meaningful organizational change.
A D³M Engagement is a proven methodology that allows an organization to better understand the data at its disposal and effectively use data to drive smart decisions. It provides a powerful approach for executives to build an organization that can make informed decisions at the speed of business.
The InnovationStation Experience is a proven method that results in new, creative ideas that can begin to transform an organization. It leverages the power of the team and individual simultaneously, by providing the opportunity to think creatively while examining an issue together, without the hierarchical structure that can often squelch diverse opinions.