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Enabling our customers to accomplish their mission objectives with complete confidence is what Raytheon is determined to nurture and grow. As Mission Support partners, our customers depend upon us for solutions — whether they are members of the armed forces, the international community or homeland security industry. We want to be able to accurately predict our customers' needs, sense potential problems and proactively respond with the right solutions. It is Raytheon's goal to deliver a high level of Mission Assurance through Mission Support.

Simply put, Mission Support is ensuring that our customers have products, systems and capabilities whenever and wherever they need them.

Because budgets will be tightening in the years ahead, our customers are now demanding that the contractor community perform while balancing capability risk. How will these new expectations affect Raytheon and our ability to provide world-class customer service? It means that we're going to have to adapt. And the way we'll adapt is through innovating in technology, managing people and providing services.

Technology
Over the years, Raytheon has provided an array of innovative solutions that have led to greater efficiency and greater savings for our customers. Culturally, it is rooted in the way we do business to nurture innovation. Technological innovations will help sustain Raytheon in the Mission Support industry through the next decade for one simple reason: Technology makes lifecycle support and logistics more affordable for our customers. In turn, our customers won't have to make as many difficult tradeoffs between readiness and modernization. By applying first-class technology solutions to the life cycle of products, we are establishing a new level of performance for our customers.

Mission Support services are often considered the low end of the engineering technology spectrum. It's really quite the opposite. If anyone has ever tried to "fix" someone else's software code, one can quickly realize that reverse engineering any design can be often more difficult than starting over. As a real-world example, Raytheon is in the process of dismantling a number of SS-24/25 missile systems at Votkinsk, Russia. Most missile weapon systems aren't designed to be taken apart safely. Raytheon had to design and engineer — using the most cutting-edge technology — a process to safely dismantle a missile that was never designed to be taken apart. Further, the weapon is being dismantled in an environmentally clean manner and consuming the least amount of manpower. Be aware, technology is often not always obvious when applied to Mission Support.

People
Raytheon's Mission Support workforce is a highly skilled, solution-oriented cadre of engineers. It has a diverse set of competencies and is tuned in to understand the customers' needs. Many of our Mission Support roles require Raytheon personnel to work on deployed systems alongside our warfighting customer. Whenever and wherever our systems support is needed, Raytheon field support representatives are there. Several notable programs such as Patriot, SMART-T, EPLRS, F-15/18 radar systems and Bradley TOWs are examples of our customers' reliance upon Raytheon's global support. In what other field in Raytheon can you work and live in unique places like the Ukraine, Egypt, Japan, Afghanistan or the UAE? When you talk to these professionals, you quickly realize they never have a dull day and have a high daily job satisfaction quotient because they make a difference.

For years, Raytheon has been providing Mission Support services on every continent to a wide array of customers — from the U.S. Department of Homeland Security to the National Science Foundation to the Department of Defense. Closer to the homeland, much of Raytheon Mission Support is conducted at the original plant where the product was first engineered or produced and has been returned for an upgrade or refurbishment. And, if thinking about it a bit longer, Mission Support for any product actually starts at the beginning of the design process to ensure sustainability. It is no secret that with our dedicated team and its breadth of experience we ensure our systems are always ready.

Services
When it comes to Mission Support, Raytheon is platform-agnostic because in many situations we are not the original equipment manufacturer. Because our expertise is in designing, developing and integrating systems, we're not tied to specific platforms but can act as an "honest broker" for our customers when developing solutions to complex problems. Being the honest broker is only part of our services offering. We are also constantly looking at how to improve processes and add value. Our strong Raytheon Six Sigma™ and IDEA programs — to name just a couple — ensure that the status quo, or "incumbentitis," doesn't become part of our way of doing business, and we constantly seek areas for improvement — innovation, speed, agile execution and growth.

In This Issue
In this issue of Technology Today, we highlight several products and programs that are just a few examples of Raytheon's Mission Support focus.

Raytheon enables our customers' mission success by partnering with them to predict needs, sense potential problems and proactively respond with integrated solutions. One application of this approach — cost effective target simulation — is outlined in "Innovative Mission Support Models."

Under the ATCOTS program, Raytheon is working with the Federal Aviation Administration to help ensure that air traffic control specialists continue to provide the flying public with a high level of safety and professionalism.

On the F-16, Raytheon's Smart Display adds embedded net-centric processing nodes that provide the pilot with new capabilities. These were integrated without changing platform mechanical or software interfaces.

Raytheon Technical Services Company's Customized Engineering and Depot Support business area provides long-term engineering and depot support for legacy and new systems.

Raytheon Polar Services is providing Mission Support to our customer through its work on building a new South Pole satellite communications system to meet the need for increased functionality and increased datatransmission capacity.

The Raytheon-led Warrior Training Alliance team is providing Mission Support through the use of a unique set of information technology tools created and deployed to deliver the high level of services and support the U.S. Army expects for its comprehensive global training requirements under the Warfighter FOCUS contract.

Raytheon's support of facilities and operations for astronaut training at NASA's Johnson Space Center is discussed in "Neutral Buoyancy Lab's 46% Oxygen."

A Broad Range of Mission Support Solutions
Raytheon has more than 8,000 programs. This number represents a very diverse portfolio. As a result, Raytheon delivers a broad range of Mission Support solutions to address our customers' demands for lower cost, smaller footprint, rapid response and a greater increase in efficiencies that lead to better operational readiness. It is worth restating that the customer doesn't want to make hard decisions between investing in Mission Support or modernization. Military and homeland civil operations are becoming increasingly more surgical and precise. Therefore, Mission Support, whether it is in the form of simple logistics or high-end engineering, is following the same path.

Steven G. Fox