This form is for customers who have an existing support contract and are in need of product assistance.
1 – Refers to the current version number that you are using of the product for which you are asking support.
2 – Refers to the Customer ID that corresponds to your license. In order to determine your Customer ID and License Key:
TDF – In the Main Menu, access Help > About. Your customer ID and License key will be displayed.
MSCT – From the MSCT home directory, enter the command "KEYINFO". Your Customer ID and License key will be displayed.
3 – Refers to the string of unique characters that determine the accessibility of that particular piece of software.
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