It’s about collaborating with clients to help them meet commitments.

Many of RPS’s clients have widely dispersed workforces, aggressive product- or mission-launch schedules and stringent requirements for regulatory or standards compliance. RPS has partnered with organizations over the years to create value in the following meaningful ways:

• Accelerating speed to market for new offerings
• Achieving certification requirements that drive consistency of services
• Implementing smart curriculum design that reduces infrastructure costs and makes training available anywhere, anytime
• Executing affordable training solutions
• Managing training expenditures
• Leveraging supplier relationships
• Generating dramatic sales improvements
• Implementing competency models

Examples of RPS in action

• For an energy client in North America, we provide web-based tuition reimbursement services with call center support. These services introduced a more streamlined and consistent approach to tuition reimbursement over the fragmented paper-based process that was previously used. This centralized and single-platform approach has reduced administrative costs, improved customer satisfaction and consolidated data collection and metrics for analysis purposes.
• For an automotive client in North America, we rationalized the client’s learning facilities and introduced a blended learning model, reducing the client’s annual investment in training by 50% while doubling the number of participants.
• For a retail client in Asia, we design and implemented sales competency models, ultimately increasing sales by 35%.
• For a manufacturing client in North America, the client’s retooling of its plan required that we re-skill employees on new processes and tools, resulting in accelerating employee time to by 60%.
• For an automotive client in Europe, we helped re-engineer the client’s learning supply chain, reducing its number of providers from 180 to 60 while improving the quality of the client’s learning experience across 20 countries.
• For a defense client in North America, we automated the client’s roster entry process, reducing error rates to near zero and generating savings of more than US$200,000.

Analyst commentary

“Learning business process outsourcing (BPO) services are now officially the most robust segment of the corporate training field. It’s easy to understand why. Learning BPO, also known as training outsourcing, has become the logical solution for companies seeking to move from fixed to variable costs, and to shed learning functions that are not core to their business.”

Doug Harward
Founder and CEO,
The Exceleration Group, Chief Learning Officer magazine