David Haddad, FAA Academy Training Manager
Raytheon had a hard task to accomplish: transition all instructional support at the FAA Academy within 30 days, including instructors and remote pilot operators – a total of over 400 people. They worked with us closely [and] we were pleased with their effort.

Eilif Trondsen, Director, Learning on Demand program
The top tier contains IBM, Accenture & Raytheon whose [learning outsourcing] operations and capabilities have a broad reach and scope to serve the learning and training needs of large, global players. They stand clearly apart from others in terms of size, capabilities, global operations and reach.

Helen Neale, Learning Industry Analyst
Extending the function of a learning department to encompass training for customers and partners helps to maximize the impact of the learning spend and makes good economic sense... Raytheon Professional Services have been pioneers of extended enterprise training.

Jeri Lykke, Project Director, Equaterra
Raytheon’s process based methodology and technical design experience were integral to the delivery of DTE Energy’s learning requirements. These processes enabled the capture and reporting of key metrics that enabled DTE Energy to focus on performance improvement with their internal customers.

Josh Bersin, Principal, CEO & Founder, Bersin & Associates
This [General Motors] program should be studied by every learning executive. [It] is incredibly ambitious and touches one of the most business-critical elements in the GM business model. Its success is a testimony to the value of carefully honed best practices for program analysis, design, implementation, and management.

Ken Schoffstoll, Service Technical Executive Manager, Isuzu Motors America
Isuzu views dealership training as an increasingly important lever for improving customer satisfaction and reducing costs. For more than half a decade, Raytheon Professional Services has demonstrated the best mix of flexibility and scalability to deliver on Isuzu’s training and certification needs.

Peter Lord, Executive Director, General Motors
Raytheon Professional Services continues to do an outstanding job in providing technician training to GM dealerships. We are completing record levels of technical training and achieving record levels of dealer satisfaction with the training provided.

Ray Kelly, Director of HR Safety & Technical Training, DTE Energy
This outsourcing contract has made vast improvements in DTE Energy’s existing learning processes, as well as bolted on significant new capabilities [through the establishment of a call center and the tracking of problematic issues.]

Ray Kelly, Director of HR Safety & Technical Training, DTE Energy
The key word in this arrangement is partner. I personally don’t use the word ‘vendor’ when I describe a relationship like this.

Tony Miklinski, One Star Director of Training & Education, U.K. Ministry of Defence
I had responsibility for the development and co-ordination of the requirement for the Defence Training Review (DTR) programme, a £16 billion PFI to rationalise and outsource large segments of UK Defence training. METRIX were selected [because of] the quality and reliability of the Raytheon training solution. Raytheon were able to demonstrate the tools, processes and philosophy that they would apply to the task. This, together with [their] high quality people... produced a compelling picture of an organisation that had the skills, experience and ethos required.